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FAQ/Returns

  • Q: What payment methods do you accept?
    A: We accept all major credit cards, Paypal checkout and Amazon payments. For your security we do not accept payment via phone or by mail.
  • Q: How long before my order ships?
    A: Almost all orders are shipped same or next business day, excluding public holidays. On rare occasions, orders may take one or two additional days shipping lead time.
  • Q: Do you ship to locations outside of the US?
    A: Yes, we ship to most worldwide locations. Please note: All customs duties, importation fees and taxes are the responsibility of the buyer. Sorry, we are not able to reduce the declared package value.
  • Q: What is MAP?
    A: MAP or UMAP is 'Minimum Advertised Price', or 'Unilateral Minimum Advertised Price'. This is the minimum price set by a manufacturer that a retail outlet may advertise. If you have a question about an item, please contact through the 'Contact us' page, being sure to include the item name and model number.
  • Returns, exchanges and refunds:
  • Items are eligible for return within 30-days except for any item marked as 'Closeout' or 'Clearance'. Closeout and clearance items are priced to clear and are not accepted for return or exchange.
  • A Return Authorization (RA) number must be requested for any return. We will not be responsible for any returns made without prior authorization, regardless of proof of delivery. Items returned without a valid RA number issued by us or otherwise not in accordance with our return policy will be refused or returned at buyer's expense.
  • Only items in new unused condition with all original tags and product documentation will be accepted for return. Helmet stickers must have not been removed. Items smelling of tobacco, perfume or otherwise showing signs of use, will not be accepted for return. Items returned only for refund are refunded less a nominal restocking fee up to 4%.
  • We are not responsible for any return items lost or damaged in transit. We therefore recommend that merchandise be sent with tracking and be insured with the carrier.
  • Refunds are processed by the same method as original payment only. Please allow up to seven business days for return items to be received, cleared through QC and processed before refund is issued.
  • Q: My question is not listed here.
    A: Please contact us via our 'Contact us' page.

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